Everything you need to know about managing your account, customizing your profile, and controlling your privacy and security settings.
Display Name
Your display name appears throughout the platform when you interact with others. Choose something that represents you but maintains your privacy.
Profile Picture
Add a profile picture to personalize your account. Supported formats: JPG, PNG, GIF (max 2MB).
Bio & Interests
Share a bit about your viewing preferences, favorite genres, or what you're currently watching.
Profile Visibility Tips
- • Use privacy settings to control who can see your profile information
- • Consider using a nickname rather than your real name
- • Profile pictures are visible to all users by default
Strong Password Requirements
- • Minimum 8 characters long
- • Include uppercase and lowercase letters
- • Use numbers and special characters
- • Avoid common words or personal information
Changing Your Password
- 1. Go to Settings → Account → Security
- 2. Click "Change Password"
- 3. Enter your current password
- 4. Enter and confirm your new password
- 5. Click "Update Password"
Add an extra layer of security to your account by enabling two-factor authentication.
Setting Up 2FA
- 1. Install an authenticator app (Google Authenticator, Authy, etc.)
- 2. Go to Settings → Account → Security
- 3. Click "Enable Two-Factor Authentication"
- 4. Scan the QR code with your authenticator app
- 5. Enter the verification code to confirm
- 6. Save your backup codes in a secure location
Who Can See Your Profile
- • Public: Anyone can view your profile and activity
- • Friends Only: Only accepted friends can see your profile
- • Private: Profile is hidden from all other users
Activity Visibility
Control whether others can see what you're watching, your reviews, and your ratings.
Download Your Data
Export all your data including your watch history, reviews, and account information.
Go to Settings → Privacy → Download Data to request an export.
Delete Your Account
Permanently delete your account and all associated data.
Warning: This action cannot be undone. All your data will be permanently deleted.
Account & Security
- • Login alerts
- • Password changes
- • Security notifications
Social Activity
- • Friend requests
- • New recommendations
- • Review replies
Control what notifications appear within the app while you're using it.
Friend activity updates
Customizable in Settings
New trending content
Customizable in Settings
System updates
Cannot be disabled
I can't sign in to my account
- 1. Double-check your email address and password
- 2. Try resetting your password using "Forgot Password"
- 3. Check if your account is locked due to multiple failed attempts
- 4. Clear your browser cache and cookies
- 5. Try signing in from a different browser or device
I'm not receiving verification emails
- 1. Check your spam/junk folder
- 2. Add our email address to your contacts
- 3. Wait a few minutes and try requesting another email
- 4. Check if your email provider has blocking rules
- 5. Contact support if the issue persists
My profile changes aren't saving
- 1. Ensure you're clicking "Save" after making changes
- 2. Check your internet connection
- 3. Try refreshing the page and making changes again
- 4. Clear your browser cache
- 5. Make sure uploaded images meet size requirements
Two-factor authentication isn't working
- 1. Check if your device's time is synchronized
- 2. Try generating a new code in your authenticator app
- 3. Use one of your backup codes if available
- 4. Re-scan the QR code to set up 2FA again
- 5. Contact support to temporarily disable 2FA
If you couldn't find what you were looking for, our support team is here to help.
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