Troubleshooting & Common Issues
Find quick solutions to common problems and technical issues. Get back to tracking your favorite movies and TV shows without delay.
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Login & Authentication Issues
Can't log in / Forgot password
Solutions:
- • Use the "Forgot Password" link on the login page
- • Check your email spam/junk folder for reset emails
- • Ensure you're using the correct email address
- • Clear your browser cache and cookies
- • Try logging in from an incognito/private window
Two-Factor Authentication (2FA) not working
Solutions:
- • Check that your device's time is synchronized
- • Use backup codes if your authenticator app is unavailable
- • Rescan the QR code in your authenticator app
- • Contact support to disable 2FA temporarily
Account locked or suspended
Solutions:
- • Wait 15 minutes if locked due to multiple failed attempts
- • Check your email for account suspension notifications
- • Contact support if you believe this is an error
- • Review our terms of service for account guidelines
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Sync & Data Problems
Data not syncing between devices
Solutions:
- • Check your internet connection on both devices
- • Refresh the page or restart the app
- • Log out and log back in on the problem device
- • Check if you're logged into the same account
- • Allow up to 5 minutes for changes to sync
Missing or duplicate entries
Solutions:
- • Use the search function to check if items exist elsewhere
- • Remove duplicates by selecting and deleting extras
- • Check different sorting options (date, title, rating)
- • Verify filter settings aren't hiding entries
- • Contact support for data recovery assistance
Import/Export issues
Solutions:
- • Ensure CSV files are properly formatted
- • Check file size limits (max 10MB for imports)
- • Use UTF-8 encoding for special characters
- • Try importing smaller batches (500 items max)
- • Download our CSV template for proper formatting
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Performance & Loading Issues
Slow loading times
Solutions:
- • Check your internet connection speed
- • Clear browser cache and cookies
- • Disable browser extensions temporarily
- • Try a different browser or device
- • Reduce the number of items displayed per page
- • Use a wired connection instead of Wi-Fi if possible
Pages not loading or showing errors
Solutions:
- • Refresh the page (Ctrl+F5 or Cmd+Shift+R)
- • Check if the issue is site-wide or page-specific
- • Try accessing from an incognito/private window
- • Disable ad blockers and privacy extensions
- • Check our status page for known issues
Mobile app crashes or freezes
Solutions:
- • Force close and restart the app
- • Update to the latest app version
- • Restart your device
- • Free up storage space on your device
- • Reinstall the app if problems persist
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Data & Content Issues
Wrong movie/TV show information
Solutions:
- • Use the "Edit" button to correct information manually
- • Report incorrect data using the "Report Issue" link
- • Check if you selected the correct title from search results
- • Add the year or additional details to find the right match
- • Create a custom entry if the title isn't in our database
Can't find a title in search
Solutions:
- • Try different search terms (original title, alternate names)
- • Search by year or director if known
- • Check spelling and remove special characters
- • Use the "Add Custom Entry" option
- • Request the title to be added to our database
Statistics or charts not accurate
Solutions:
- • Wait for data to refresh (happens every 24 hours)
- • Check date ranges in your filters
- • Verify that all your entries have complete information
- • Clear browser cache to refresh cached data
- • Contact support if numbers seem significantly off
🤝 Still Need Help?
If you couldn't find a solution to your problem, our support team is here to help. Please include as much detail as possible about the issue you're experiencing.
🌐 Browser Compatibility
Watched On TV works best with modern browsers. We support:
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Chrome 90+
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Firefox 88+
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Safari 14+
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Edge 90+